Who the !@#$% is “THEY”

I’m conducting  a communication experiment. Lately I’ve encountered a frustrating pattern of people referring to “THEY” as an impediment to getting work done – efficiently, effectively or otherwise. This pattern has occurred everywhere...

Changing the language of Change

When it comes to organizational change it’s becoming clear that using the word “manage” is inappropriate. At least five significant industry surveys in recent history have validated the outcomes of less than 30 per cent of change initiatives met...