Who the !@#$% is “THEY”

I’m conducting  a communication experiment. Lately I’ve encountered a frustrating pattern of people referring to “THEY” as an impediment to getting work done – efficiently, effectively or otherwise. This pattern has occurred everywhere...

Agile on Your Own Terms

If you asked 10 people what it meant to be “an Agile company”, you’d likely get 10 different answers. Some will tell you that Agile is a set of practices and processes while others will tell you it’s a mindset. They’re both right. In a...

Managing Responses to Change

Change projects have a lousy success record. Various change management studies dating back to 1995 show about a 30% success rate with success being defined as “project was finished on time, budget with the expected outcome”. I suggest those people who were...